Life's Pretty.: Customers are always right eventhough they're wrong.

That was the exact advice my dad gave when I told him how horrible my first day of training was as a member of the service crew in Big Apple donuts. Yesh, just like all the other school goers, I do wake up at 6.30am every morning for this. In 1Utama!! So far, I've completed 3 days of training and tomorrow would be my final one (thank goodness!)
Just imagine this scenario where you have to

Stand 9 hours/day and the only place you could sit is on the toilet bowl.
Be under the spotlight and be very near the boiling oil
Be having communication barrier with your co-workers [most of them are Indons and Vietnameses!]
Get scoldings from customers for something you have no idea of and not responsible about it
Accidently over-charged a customer for a dozen donuts! [damn, the touch screen cash register is so sensitive alright]

Those were my experience I've gotten throughout the first three days of training. And what's worse than working on a public holiday. THE CROWDDD.... It was just plain chaotic. Hello, they're just donuts. DONUTS! They're nothing but oil and sugar. And customers would line up for at least half an hour just for it. Sigh. [And suddenly Malaysians are having the urge to be Homer Simpson]

So I'll blog about the four worst customer-related experiences.

Day 1

After standing for more than 5 hours, I serviced a man's order. He's about mid-50's who had a face that showed no desire for friendliness from the staff @ Big Apple. Obviously, he just wanted donuts.

Him

Hello Sir, welcome to Big Apple. *smiles*

*Stays silent while just browsing through the donuts*

Ok, I'll get a half a dozen.

Sure Sir.

*Grabs a box half dozen*

*Puts in the donuts into the box when he points it*

While halfway putting in the donuts, he said

I thought I told you one dozen?

But Sir, I heard you said *Cuts in and says* I SAID ONE DOZEN!! *in a very hostile manner*

I got so pissed. duhh.

Day 2

When it came to his turn, [this mid 40's customer] I was his cashier. Here's how it works as a cashier.

Press half a dozen or a dozen
Then key in all the types of donuts the customer's buying
Total the amount
Receives the payment
Closes the donut box
Puts in a plastic bag

So when I closed his box and wanted to put in a plastic bag, he said:

Shouldn't you close the box first before you handle the payment? It's more hygenic right? *With the look of you-better-agree-with-me-before-I-turn-into-a-spitfire*

Erm, erm, yeah, so sorry Sir.

*Walks away like the sorry was for nothing*

Duhhh. He obviously saw me keying in all the types the donuts into the comp. If I closed the box, how the hell would I know what to key in the names of the donuts?!?!

Besides, I barely touched this stupid donuts. I just merely closed his box! There's a big difference between closing the box and touching the donuts. Sighh.

Day 3

Wow, today was the worst as it was a public holiday.

1st incident

A man was going to pay and I was the cashier again. As usual I needed to see what was his donut. He bought another separate donut and his maid already took it so I couldn't see what type of donut it was.

Erm, Sir, what donut is that?

Without looking at me, he said

I dunno. I'm not the one selling. And just ignores me.

OMG.

Sir, I need to know.. My indon collegue cuts in and said it was a moonraker. Thank goodness.

2nd incident

It was a lady's turn. While keying in the info, she asked me

Eh, why do you entertain people who cuts line ah? *With a sour face*

Oh really? Erm, you should've informed me about that and I'd not have entertained him and asked him to queue up.

*Gives me that 'look'*

You should be more observant and avoid all these things from happening. *Acting like she's my boss*

Oh, sorry miss. We're kinda short-handed today *smiles* [tho the fact is that all our staff were present]

And I was talking to myself in my heart:

Hello lady, I have to service 100+ incoming customers and all I do is to look at the customer, the comp, the donuts and the money. I don't have the friggin time to 'observe' around. If you got the balls to lecture me, why don't you just go and tell him off yourself. Arsehole.

And after my 36 hours of training [flooded with monsterous customers] I'll only get rm 180. =.=" [not included lunch $$]

CONVERSATION OF THE DAY

While having lunch break with my collegues, Izwan and Izram,

Scene: Izwan was looking for his phone when it was just right in front of him [on a table]

Izwan: Eh, where's my phone ah.. *while searching around*

Me: =.=" There! *Points at the phone* swt. It's like asking where's your brain.